In the world of client services, hardly any mistakes can be comfortably made. Your reputation is usually much more ‘on the line’ than if you opened a simple product store. As well as getting the sales revenue, you need to focus on maintaining it. Giving your clients a reason to come back will help generate reliable income, depending on how often clients in your industry usually return.
If you cut hair, you’re likely to see the same clients between once and three times a month depending on gender and requirement. If you’re a pet grooming business, you’re likely to see your clients seasonally, or at least expect to wait months between visits. This is why it’s vitally important that you make sure your business is up to speed, and you can use these following software solutions to do just that.
AppointmentsHaving the ability to note down appointments on the fly is a great resource to have at your fingertips. This will ensure you don’t miss any important clients that call when you’re otherwise occupied. Having a system dedicated to logging these appointments will also allow you to make any preparations you need well beforehand, or even reschedule them ahead of time if needs be.
Persistent ProfilesHaving a persistent profile for each customer who uses your business can be of absolute benefit. If they book an appointment, you’ll be able to assign it to their records and understand what you’ve done for them in the past, the frequency of their visits and any other necessary information you should keep in mind from the second first contact is made. Think of this as a persistent caller ID that makes a useful bookmark in your software solution.
MobilesUsing mobile apps to help your business flourish will allow you to take all of the steps listed here on the move. If you’re traveling to resupply, you still want to be able to have access to your business’s inventory. The days of having it all localized within your buildings doors only have long since passed. For example, let’s say you groom dogs. Using a dog grooming app to help you keep your pooch’s requirements in mind will allow you to take care of any special considerations for the following day, or put in that special order next week. It will also allow you to keep track of any outstanding balance you owe your suppliers, or your clients owe you.
Nuanced NotesServices are often more personal and tailored to a client than a standard store that sells products. This is why you should take advantage of note taking software that’s syncable between all of your devices. This can give you a step up when it comes to remembering the requirements of a certain individual, certain pet or certain car you have to work on.
Allow your entire staff to have access to this note taking account, and they’ll be well informed when it comes to handling the client themselves. Allow each post you make to be rich with tags and categories, so the indexed search is easy to navigate for yourself and your team.