Does it feel like you’re always struggling to get the printer working, pair that new device with your office’s network or even just keep the essential equipment you need to do your job in order? Sick of calling in the company’s tech support guys so they can condescend you? It might be time to be your own tech support!
There are always going to be times when you need to call tech support, but if you at least try to solve your issues yourself, they may not come around quite as often.
Here’s how you can be your own tech support:
Try the Obvious FirstIf for instance the printer isn’t working, before you call tech support try checking the power is switched on (I Know) and that all of the necessary cables are attached. Then check that you’re running the right software. Sometimes, it is the obvious causing problem and if you’re able to work that out for yourself, not only will you have to wait for tech support before you can get working, but you’ll avoid office embarrassment too!
Learn How to Speak ‘Techie'If you’re going to be your own tech support, you really do need to know how to speak the language of technology. So, actually take the time to read the manuals and learn what each component of your equipment is. If nothing else, it’ll make it easy to communicate with the pros when you don’t call the printer nozzle a’ thingymabob’ or refer to the USB port as a ‘doo-dah.’
Retrace Your Steps
Computer not accessing the internet? Unable to access those important files? Think back to the last time your tech was working perfectly and try to determine if anything’s been changed since then. Did you install some new software? Have you added a new device to the network? If so, it could but that they are causing your problem and either removing or re-installing them could solve your problems without having to make the dreaded call to IT support.