Software: Office 2013 & 2016 | Last modified on 2018-06-18
Disable all proxy software & settings before attempting to activate Office.
When attempting to activate Office, an error occurs stating: 'Sorry, we can't connect to your account. Please try again later.'
[Solution 1] Reset the Internet Explorer settings
- Open the Internet Explorer app.
- Open Tools and click Internet Options.
- Open Advanced, click Restore Advanced Settings and click OK to save the default settings.
- Open Tools and click Internet Options.
- Open Advanced, click Reset twice and let the process finish.
- Restart the computer and attempt to activate Office again.
[Solution 2] Uninstall the antivirus software
Try to disable the Firewall of your antivirus first. Continue with the steps below if the issue persists.
- Open the Control Panel and click Programs.
- Open Programs & Features and search for all installed antivirus programs.
- Click the installed antivirus and select Uninstall.
- Allow the process to finish and restart the computer. Attempt to activate Office again.