Troubleshooting Bluetooth Peripheral / Device Errors In Windows 7

Nicholas Carr
Nicholas Carr Last Updated: May 18, 2022

Troubleshooting Bluetooth Peripheral / Device Errors In Windows 7

[Solution 1] Manually finding drivers

  1. Download the 'Windows Mobile Device Center' ( current version is 6.1 ) which you can download from
  2. Install the downloaded software (it may look like it did not work on Windows 7 systems).
  3. Go to 'Device Manager' from 'Control Panel' -Or- just right-click on Computer Icon and choose 'Properties' and then click on 'Device Manager'.
  4. You'll see an 'Unknown Device' named 'Bluetooth Peripheral Device'
  5. Right-click it and click on 'Update Driver Software' -or- anyway you find it easy to bring up the Update driver window.
  6. Click 'Browse My Computer for Driver Software' button.
  7. Click 'Let Me Pick from a List of Device Drivers on my computer'.
  8. Select 'Bluetooth Radio' from the list if it asked you to select and then in the next window, it will show a list of drivers with Company Names in one list and Drivers in another. In the Company List choose 'Microsoft Corporation', not only Microsoft.
  9. From the drivers list there may be one or more drivers with the name 'Windows Mobile-Based Device Support' with different driver versions. Select one or the latest.
  10. Ignore any warnings and keep pressing next and then Finish at last. If all goes well, the last screen will show the message that device driver is successfully installed.
  11. Now, after manually updating the driver for your bluetooth device, in 'Device Manager' when you click on 'Bluetooth Radios', it should display one more item which will say 'Windows Mobile-based device support'.
  12. If you have already added the device in your 'Bluetooth device list' that didn't work, then remove the device and add it again. After you add it, you might need to restart the computer if it gave you a connection problem error message.

Nicholas Carr
Written by

Nicholas Carr

Nicholas Carr is the author of the Pulitzer Prize finalist The Shallows, the best-selling The Big Switch, and Does IT Matter? His acclaimed new book, The Glass Cage: Automation and Us, examines the personal and social consequences of our ever growing dependence on computers and software. Former executive editor of the Harvard Business Review, he has written for The Atlantic, New York Times, Wall Street Journal, and Wired. He lives in Colorado. [Author photo by Merrick Chase.]

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