Software: Windows 7, 8 & 10 | Last modified on 2018-06-18
In this guide you will find several basic troubleshooting steps, that you can apply if you're experiencing issues during a Windows upgrade.
[Step 1] Check computer compability
- To find out if all hardware is supported in Windows 10, search on the manufacturer's website for the model that you're using.
- If the model is supported, make sure to update the BIOS, chipset, graphic & network drivers.
[Step 2] Check for file system & disk corruption
- Open the Command Prompt (Admin) or PowerShell (Admin).
- Execute Sfc /scannow
- Wait for the scan to finish.
- Execute Chkdsk /f
- Wait for the scan to finish.
- Execute Dism /Online /Cleanup-Image /RestoreHealth
- The DISM scan may take a while. The progress bar will stay at 0% for a while but it will eventually continue.
[Step 3] Perform a clean boot
- Open Run and execute Msconfig
- Open Services, select Hide all Microsoft services and click Disable all.
- Make sure to turn on network related drivers and select OK to save the changes.
- Restart the computer.
[Step 4] Uninstall antivirus & security software
- Open the Control Panel and click Programs.
- Open Programs & Features and uninstall all antivirus & security software.
- You can safely reinstall all antivirus & security software after the upgrade is finished.
[Step 5] Temporarily suspend Bitlocker
To temporarily suspend Bitlocker protection, apply the following steps:
- Open the Control Panel and click System and Security.
- Open System and Security and select BitLocker Drive Encryption.
- Select Suspend Protection for the operating system drive.
To resume Bitlocker protection, apply the following steps:
- Open the Control Panel and click System and Security.
- Open System and Security and select BitLocker Drive Encryption.
- Select Resume Protection for the operating system drive.
[Step 6] Start the upgrade process
Start the upgrade process again after applying all of the above steps. The upgrade should be able to finish this time.